Why CIG?

At Capital Insurance Group we offer our employees more than just a job. We foster career growth, provide opportunities to give back to our communities, and help you take the next step in your career!

CIG was founded in 1898 by a group of earnest farmers in need of protection and today, we are the leading West Coast Property & Casualty insurer. CIG is certified as a Great Place to Work and provides a collaborative, inclusive, and fun work culture for all employees.

Why Choose CIG’s Commercial Ag Client Services Team?

The Commercial Ag Client Services Team provides an excellent starting point for your career at CIG with the ability to be promoted as you learn and master new skills and demonstrate the competencies required to move forward with CIG.

Benefits

• Accrue twenty-one days of Paid Time Off during your first year

• Up to eighty-seven percent of benefits covered by CIG for you and your family members

  • Medical, dental, vision plans

• One hundred percent covered plans

  • Basic Life & AD&D

  • Employee Assistance

  • Leave Management

  • Long Term Disability

  • Short Term Disability (Outside of CA)

• Family Caregiver Support (Homethrive)

• Child Care Resources (Tootris)

• Business Travel Accident Protection

• Voluntary benefit offerings

  • Short-term (CA only)

  • Voluntary Life AD&D self, spouse and child plans

  • Flexible Spending

  • Health Savings (HSA)

  • Hospital Indemnity

  • Accidental Injury

• Critical Illness

• ARAG Legal Services

• Norton LifeLock

• Nine paid holidays, plus two floating holidays

• Above and Beyond Reward Recognition Program

  • Kudos & Shout Out Points Program

  • Quarterly Above and Beyond Bonus Program

  • Annual Above and Beyond Bonus Program

• Competitive compensation

  • Base compensation

  • Salary Management Spot Bonuses

  • Annual Incentive/Profit sharing program, potential payout annually based on company results.

• Discount partnerships

  • Gym memberships, credit union, travel, shopping, restaurants, theme parks, and more

• Insurance Educational reimbursement and bonus programs

• Employee Referral Bonus Program

• Home and Auto Insurance Discount Program.

• Paid Volunteer Time – Through company planned community events and choose your own adventure PVT in giving back in ways that are meaningful to you!

• Retirement savings benefit (401k and Roth + match)

• Health & Financial Wellness

  • Wellness platform, tools and events

  • Health Savings Account – match

  • Financial Wellness Resources

Work Environment & Format

This is a hybrid-eligible position, where Monday through Wednesday would be working in one of our offices, with Thursday and Friday eligible for work-from-home days. Office locations include: Reno (NV), Monterey (CA).

Job Overview

The Underwriting Assistant – CL Ag Client Services is responsible for fulfilling the Company’s service objectives for Commercial Ag Lines by providing prompt, accurate and courteous service to agents, policyholders, and business partners concerning policy transactions, renewals, customer inquiries, and requests for information. Utilizing the Company’s automated systems, the Underwriting Assistant will respond to inquiries concerning policy transactions, renewals, policy coverage, premium billings and payment status, basic policy information, and coverage questions. The Underwriting Assistant will have an individual level of underwriting authority as assigned by Commercial Ag Client Services Management. This person may be required to hold a current Property & Casualty license. This position represents the “front-line” of customer service and customer perceptions and is critical in demonstrating the Company’s commitment to complete customer satisfaction. The Underwriting Assistant handles the most complex transactions in CL Ag Client Services.

Responsibilities

• Process renewals, endorsements and other transactions as needed to meet the needs of the Client Services department. Complete pre-renewal reviews as assigned. Document the transactions as directed by department procedures.

• Understand Commercial and Ag policy forms, coverages, and processes as assigned.

• This position responds to incoming calls through the Company’s automated-calling system and requires active listening skills to assess customer needs, inquiries, and information. The incumbent must identify the nature of the call, assist the caller by completing policy transactions, determine appropriate coverage, and respond to payment, billing, and policy inquiries. Calls of a complex or technical nature may need to be referred to a Lead, Supervisor, appropriate department or business function for assistance and resolution.

• Accept payments over the telephone per billing system mandates and Company financial guidelines. Substantiate receipt of payment and confirm payment verification to the policyholder or agent.

• Respond to agents, policyholders, and business partners concerning CIG billing policies and procedures.

• Maintain accurate documentation of all customer inquiries by noting CIG systems according to Client Services processes. Document all pending issues and service actions for follow-up as required by Client Services processes.

• May perform outbound-calling activities and conduct customer surveys to determine customer satisfaction, verify policy information, or update customer history information, as deemed necessary to fulfill the department service objectives and the delivery of quality customer service. In addition, the Underwriting Assistant may perform systematic calling initiatives that increase or enhance the customer relationship as well as provide enhanced benefits for the customer, as directed by Client Services Management.

• Job description is not prescriptive, but rather a guide as to the duties and responsibilities you will have, however it is not limited to the listed above.

Requirements

• Equivalent of a high school diploma. Associates Degree or higher preferred.

• May be required to hold a valid Property & Casualty license in the state of residence and maintain ongoing insurance continuing education courses.

• As needed or required, may secure P&C licenses in other states.

• Possess two to five years of work experience within the insurance industry in Commercial or Ag Lines.

Career Path potential:

• Associate Underwriter CL or AG

• Regional Underwriter CL

• Agribusiness Underwriter

Salary Range: $36,851 - $60,919

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as benefits and bonus programs.